Refund policy

Thank you for shopping with rynrd.

As an independent design label, we take great pride in the design and quality of our physical products. Please review our policy regarding returns, refunds, and exchanges before completing your purchase.

1. No Returns or Exchanges for Change of Mind
All sales made through our e-commerce store are final. Because our products are custom-designed and produced in limited batches, we do not accept returns, cancellations, exchanges, or issue refunds for reasons including, but not limited to:
  • A change of mind or buyer’s remorse.
  • Non-functional imperfections.
  • The product not matching personal aesthetic preferences.
  • Incorrect size, color, or variant selection by the customer (please refer closely to our detailed sizing charts and product descriptions before ordering).
2. Defective, Damaged, or Incorrect Items
In accordance with Singapore’s Consumer Protection (Fair Trading) Act and the Lemon Law, we stand firmly behind the quality of our designs. If your item arrives damaged, has a functional manufacturing defect, or is not the product you ordered, we will resolve the issue.
To qualify for a resolution under a product defect claim:
  • You must notify us within 72 hours of receiving your package.
  • You must email us at reynard@rynrd.studio with your order number, a detailed description of the issue, and clear photo or video proof of the defect or damage.
3. How Defect Claims Are Resolved
If your defect claim is verified and approved, we will address the issue in the following sequential order, as permitted by law:
  1. Repair or Replacement: We will first attempt to repair the item or ship you a brand-new replacement at no additional cost to you.
  2. Refund: A full refund via your original payment method will only be issued if a repair or identical replacement is impossible or highly impractical (e.g., the design is permanently sold out or out of production).
4. Exclusions from Defect Claims
We do not cover items damaged due to:
  • General wear and tear from regular use.
  • Accidental damage, drops, or improper handling post-delivery.
  • Failure to follow specific care, washing, or maintenance instructions listed on our product pages.